Your account and hive
Two surfaces stay separate on purpose. Using the wrong one is the usual “where is that setting?” problem.
| Place | URL | Who | What lives there |
|---|---|---|---|
| Account | /account | You | Name, avatar, password, timezone, appearance, project and task numbers, notifications, sound, language, native language, agent connection |
| Organization settings | /settings | Managers | Hive name, statuses, rates, AI settings, billing, plugins, support inbox, daily lines, who may add restricted org knowledge |
| Org knowledge | /org-knowledge | Everyone | Shared procedures and information. Each entry is general or restricted. |
Open Account from the avatar in the top bar → Profile settings. That opens Account. Organization settings follows if you are a manager or admin, and opens Organization settings. {hive name} knowledge opens the shelf. Help opens this site in a new browser tab. In the desktop app it opens in your system browser instead, and the app window stays put. About opens a small window with the app name, who makes it, the version, and the copyright.
Sign in
Section titled “Sign in”On the login screen:
- Email and password, or Continue with Google (Apple when the hive has it enabled).
- Keep me signed in uses a longer session. Without it, the session expires with the shorter token. Either way, a link from Slack or email in a new tab stays signed in.
Forgot the password? Use the link on the login page. The reset email is one-time. If you signed up with Google only, there may be no password to reset — sign in with Google again.
Sign-in methods
Section titled “Sign-in methods”Account → Profile lists Google and Apple when the hive has them enabled. Connect opens the provider in this browser (or your system browser from the desktop app) and attaches that account to this login. Disconnect stays available as long as a password or another provider remains — the last way in cannot be removed.
Apple’s “Hide My Email” address is permanent on that connection. If you already used Apple to create a different InHive login, Connect will refuse — that Apple account is already attached elsewhere.
Profile
Section titled “Profile”Name and avatar
Section titled “Name and avatar”Shown on tasks, chat, comments, and People. Upload a photo from Account. It is served through the app (a bare image URL in another tab will not work).
Timezone
Section titled “Timezone”This only changes how dates render for you. Digests, due-soon mail, and standup still use the hive timezone, which a manager sets under Organization settings. If those emails arrive at the “wrong” hour, it is the hive timezone, not your profile.
Appearance
Section titled “Appearance”Theme pack (Hive, Hive SK, Slate, Studio) and light / dark / auto. This is the product, not this help site. Help stays light.
Chat display (Profile, collapsed by default) chooses whether people show an avatar, first name, and/or last name next to messages in chat, on task comments, and in the direct-message list. The preview updates as you toggle.
Hide project numbers and Hide task numbers are under Locale & appearance. They change what you see: cards, lists, boards, timelines, chat, and the task itself. The numbers stay on the work. Ticket numbers stay, and so do numbers on deliverables, goals, and decisions. The phone has the same two switches under More → Account.
Notifications
Section titled “Notifications”Account → Notifications. The bell always receives the in-app types. Email is synced to your account, on the website, the desktop app, and the phone. The other column is only this client: Browser on the website, or Desktop in the desktop app. The phone sets lock-screen banners under This phone. Turning one off does not turn off the others. Phone delay waits before a direct message, an @mention, or a reminder reaches the phone. Opening that chat or notification here, or in the desktop app, during the wait keeps the phone quiet. Calls still ring right away.
Mute, UI feedback, subtask completion, and notification cues for this client. Notification cues are the incoming-call ring, a knock when a guest is waiting to join, and a direct message or @mention when you are not in Chat or the window is in the background. People joining and leaving is its own switch under those: a rise when someone joins the call you are on, and a drop when they leave, when you are the last one there, or when your connection drops. Subtask completion is its own switch, off until you turn it on, and it does not follow Feedback sounds. The website and the desktop app each keep their own. A new browser or a new install starts unmuted. The phone has no Sound section. Incoming-call banners are under Notifications, not here.
Language
Section titled “Language”Language is menus and labels. English is complete. French and Romanian overlay what has been translated; missing keys fall back to English.
Native language is optional. When everyone on a call shares it, live transcripts use that language. Mixed rooms, or a guest on the call, use the hive language from Organization settings. New tasks and decisions from the meeting are still written in the hive language; the quoted evidence stays in whatever was spoken.
Agents
Section titled “Agents”Account → Agents is where you connect Cursor or Claude with a personal token. A manager only installs the plugin for the hive, and configures the hive’s AI settings. There is no shared hive secret. See Agents.
Clipper
Section titled “Clipper”On the website only. The desktop app does not show this section. Disconnect a browser extension under Account → Clipper in the browser. See Browser clipper.
Joining vs creating
Section titled “Joining vs creating”- Create your hive always starts a new organization. You are the admin.
- Accept an invitation is the only way onto an existing hive. The invite is bound to one email address. Google sign-in on the invite page must use that same address.
- You belong to one hive at a time.
If you created a hive by mistake while trying to join a studio, you now have an extra empty organization. Use the invite link on a different account, or ask an admin to invite the address you actually use.
| Role | Typical job |
|---|---|
| Admin | Full hive control, including billing |
| Manager | Clients, projects, people, settings, invoices (unless invoicing access was narrowed) |
| Member | Work on projects they belong to |
In the product, “manager” often means admin or manager. Members do not see hourly rates, project budgets, or API keys.
Admins and managers can open every project. Members must be added as project members first — being in the hive is not enough.
Presence
Section titled “Presence”People who are in the hive right now show as online on People and in chat. That is a signal, not a timesheet. It does not log hours.